| Tech Talk
All your Eggs on one Basket?
While there is meaning to this age-old saying, it is sometimes
difficult to practice it in the IT industry.
We have been too often faced with businesses that have their services fragmented
and provided by various agencies. We are regularly faced with having to make sense
of "who is in control and who provides what" when supporting customers.
We find some customers having to deal with the complexities of
relying on different companies to provide the services they require like;
IT support, Email services, webhosting services, domain registrars
to name only a few. In many cases customers themselves either can't provide us
the required information or never realised that they were paying for certain [and
sometimes unnecessary] services. From a cost and support perspective it is often
a logistical nightmare to untangle and make sense of.
So, put all your eggs in one basket? Definitely
More stuff...
Did you know?
That 90% of problematic personal computers that our workshop repaired this year;
- were Virus, Spyware and Adware infected and that;
- 90% of infected computers were found to have Limewire installed!
Another large percentage of Network connections, Internet connections
and log-on issues were resolved by preventing Skype from automatically loading
at Windows start-up?
Many performance issues were resolved by preventing unnecessary
programs from starting up with Windows and consuming valuable memory.
Comments to tick off a Techie:
"While you are here..."
Although good for business on our part, it does muck-up a techie's schedule resulting
in him being late for the next appointment - this has a large part to play in
the "computer guy is always late and never on time" stigma that's attached
to the poor-old techie.
"Since you were here last we have had this problem..."
While it does happen, it does not necessarily mean that he broke it whilst fixing
other things - in fact it is rare for it to actually happen. Humans, for some
bizarre reason, like to blame things on someone. The poor old techie gets it all
the time! Most of "since you were here last" comments are coincidental
and/or totally unrelated.
"Please explain what went wrong..."
If you could understand the technical explanation of what went wrong then you
would have enough knowledge to either a) fix it yourself or b) have prevented
it from happening in the first place!!!
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