08-07-2017, 11:53 AM
Lets clear up the confusion between "Custom Prompts" and "System Prompts".
Custom Prompts are the ones you can self-record/upload and assign to IVR and Queues like Welcome Announcements and Periodic Announcements.
That's all very well and pretty clear.
System Prompts are the default Language Prompts (English, English - British, English - Australian as examples) that are globally defined and are used for things like Queue Position Announcements, Hold Time, default Voicemail and Conference Greetings and prompts etc.
Most people are comfortable using the available System Prompt Languages for their Language or Region.
However, there may be a point where neither the American, British or Australian English voices available from Yeastar may really suite you (IE: we require New Zealand English which is very different to the "other" English regions).
On top of that, you can spend hours recording Custom Prompts but callers will still complain that they don't like the American Lady's voice which suddenly pops up while they are waiting in a Queue.
So, for the time being, you have only one choice and that is to record your own System Prompts.
Be warned that it is going to be a lot of work as there are many sound files that may need to be recorded (like "one", "two", "three" etc.)
If you are intent on pursuing to modify your own System Prompts then it's pretty simply (but time consuming).
- Log on to the PBX using FTP
- Browse to the System Prompt location which is f tp://x.x.x.x/ysapps/pbxcenter/var/lib/asterisk/sounds/ (where x.x.x.x is the IP Address of your PBX)
- You will see one or more language folders (IE: en, en_AU) where the System Prompt audio files are located - these are GSM audio files
- Record you own GSM audio files (the time-consuming part) and overwrite them - you will need to adhere to the GSM requirements of the PBX.
You may only have the requirement to record new Digits and Voicemail related files if you don't use features like conferencing.
Custom Prompts are the ones you can self-record/upload and assign to IVR and Queues like Welcome Announcements and Periodic Announcements.
That's all very well and pretty clear.
System Prompts are the default Language Prompts (English, English - British, English - Australian as examples) that are globally defined and are used for things like Queue Position Announcements, Hold Time, default Voicemail and Conference Greetings and prompts etc.
Most people are comfortable using the available System Prompt Languages for their Language or Region.
However, there may be a point where neither the American, British or Australian English voices available from Yeastar may really suite you (IE: we require New Zealand English which is very different to the "other" English regions).
On top of that, you can spend hours recording Custom Prompts but callers will still complain that they don't like the American Lady's voice which suddenly pops up while they are waiting in a Queue.
So, for the time being, you have only one choice and that is to record your own System Prompts.
Be warned that it is going to be a lot of work as there are many sound files that may need to be recorded (like "one", "two", "three" etc.)
If you are intent on pursuing to modify your own System Prompts then it's pretty simply (but time consuming).
- Log on to the PBX using FTP
- Browse to the System Prompt location which is f tp://x.x.x.x/ysapps/pbxcenter/var/lib/asterisk/sounds/ (where x.x.x.x is the IP Address of your PBX)
- You will see one or more language folders (IE: en, en_AU) where the System Prompt audio files are located - these are GSM audio files
- Record you own GSM audio files (the time-consuming part) and overwrite them - you will need to adhere to the GSM requirements of the PBX.
You may only have the requirement to record new Digits and Voicemail related files if you don't use features like conferencing.